Return Policy

We want you to be happy with your Reverse Cavity order. If something isn't right, this policy explains what can be returned, how to start a return, and when you'll receive your refund.

Returns window

You have 30 days from the date your order is delivered to request a return.

What can be returned

To be eligible for a return, an item must be:

• unused, unopened and sealed, in its original packaging;
• in the same condition as when you received it;
• accompanied by your order number or proof of purchase.

What can't be returned

For hygiene and safety reasons, we can't accept returns of:

• opened or used oral care products, including toothpaste, mouthwash, oil pulling blends, nutritional powders, supplements and toothbrushes;
• digital products, such as eBooks and downloadable guides, once they have been delivered or downloaded;
• gift cards;
• items marked as final sale.

Kits and bundles

Kits and bundles must be returned complete, with every item unopened, to receive a full refund. If only some items in a kit are unopened, contact us and we'll let you know whether a partial refund is possible.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery. Include your order number and a photo of the item and its packaging. We'll arrange a replacement or a full refund at no cost to you, and you won't need to send the item back unless we ask you to.

How to start a return

1. Email us at [support email] with your order number and the items you'd like to return.
2. If your return is approved, we'll send you a return shipping label or return instructions.
3. Pack the items securely and send them back within 14 days of approval.

Items sent back without first requesting a return will not be accepted.

Return shipping costs

If the return is due to our error (a damaged, defective or incorrect item), we cover return shipping. For all other returns, you're responsible for the cost of return shipping, and the original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post the refund to your account.

If more than 15 business days have passed since we confirmed your refund and you still haven't received it, please contact us at [support email].

Exchanges

The fastest way to get a different item is to return the one you have and place a new order for the item you want once the return is accepted.

EU and UK customers

If your order was shipped to the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days for any reason, without giving a reason. Items must still be unused, sealed and in their original packaging. The exceptions listed above for hygiene-sealed and digital products still apply.